Refund policy
Cafe Culture Co Returns & Refunds Policy
Thank you for shopping with us.
Because our products are made to order and fulfilled through our printing partner, we do not accept returns or exchanges for change of mind, incorrect sizing, or accidental orders.
However, if there is a problem with your order, we will make it right.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once reviewed, we will offer a free replacement or a full refund, depending on the situation.
Non-Returnable Items
Because all items are printed specifically for each order, we cannot accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Incorrect shipping address provided at checkout
- Minor colour variations (as colours may appear differently on screens)
Order Changes or Cancellations
Orders are sent to production shortly after purchase. If you need to make a change or cancel your order, please contact us as soon as possible. We cannot guarantee changes once production has started.
Lost Packages
If your order appears lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.
Contact Us
If you have any issues with your order, please contact our support team at:
Email: joanne@cafecultureco.com
Please include your order number in all correspondence.
We aim to respond within 1–2 business days.